Privacy & Policy

Introduction

As a user, you should know about your privacy with Journeyhoper, so kindly read and review our Privacy policy. Journeyhoper understands the importance of respecting one's privacy. We want to let you know that we totally value clarity, and all the methods and ways of data collection and usage are explained in our policy. So, give our privacy policy your precious time so you can learn about how we use your information. Take your time to review and read the policy carefully, and use or visit our website only after you agree to all the points that are mentioned in the privacy policy. However, if you disagree with how we use your information and data collection, you can stop using and visiting our website. If you have any queries or concerns regarding any point of our privacy policy or want to stop using our site, you can contact us or our representative, we are ready to help you out regarding our privacy policy.

Types of Information We Collect:

In order to fulfil your purchases, booking and other requirements, we gather your personal information. The data that we gather is:

Individual Details: Full Name, Age, Birthday, and Gender

Contact Details: Phone number, email address, correspondence contact details, billing address, communication preferences, and your contacts—only those with permission can access them.

Account Information: password, username, account setting, and login credentials.

Social Media Information: The data we obtained from your social media with your authorised access. Content data, such as suggestions for destinations, photos, videos, and the reviewed data.

Financial Data: Bank account details, credit or debit card details.

Automatically Collected Information:

The personal information is what you give while making a reservation or what we gather using surveys or other means. However, we also collect some automatically gathered data on your device, such as browsing behaviour and usage patterns, while you visit our website. We also collect information regarding the IP addresses, browser forms, and the pages you view and visit.

We gather all this data in order to provide you with a personalised user experience on our website; it will finally allow us to earn your trust.

While you access our website, our third-party partners also use your personal information via our website. You have to realise that all of this is meant to satisfy your browsing experience. We also keep track of how you used our services, such as the route you took to reach our website, the pages you browsed while you were on our website, how you used our services as you exited our website, the links you clicked on, the videos or other content you viewed, how often you opened email messages, how you used the chat function on our website, and how and where you moved your mouse and scrolled while you were browsing.

How Your Information Is Used:

We use the information to let people and our users know about the deals and discounts our website is offering. Your personal information is shared with various service partners so that we can make your trip and ride hassle-free while making the purchase. Below are some of the ways and purposes for which we use your information:

For bookings:

While booking your flight, hotel, or tour package, we may access your personal information, which includes your payment details such as cardholder name, card number(which is in encrypted form), wallet and banking details, etc. We also use the data of the travelers list that is available or linked to your account. To complete your booking smoothly, this information is presented to the user at the time of booking automatically.

Marketing Promotions and Research:

We use your information, such as your contact number, to send you push notifications regarding discounts, deals, special offers, etc.

Marketing promotions help us identify your personal preferences to improve our customer experience. JourneyHoper offers promotional opportunities to win travel prizes. For these promotional opportunities, we may collect information such as contact information. We use this information to notify the winners.

If you are our registered user, you may receive updates about new services, fare sales, other updates, or marketing program updates from us.

As our users, you may receive marketing emails, newsletters, and exclusive offers on our website.

We may end up using your personal information for various reasons, which are not limited to the following:

Sending verification email to confirm your identity.

To keep you informed about your transaction's status.

Send the reservation confirmation via SMS, email, WhatsApp, other ways, etc.

For the customer care service to contact you if necessary.

Please send any updates regarding your bookings and payments.

Send you marketing emails regarding any products and services that may be relevant to you.

Surveys are conducted to provide you with information regarding our services on the booking platform.

To protect your information on the booking platform, we may use two-factor verification.

To contact you on your birthday or anniversary to give you special deals and offers.

Authenticate your account and prevent it from being misused or getting hacked.

How We Share Your Personal Data

We collect a lot of personal data from you, some of which you might be aware of, but some others are hidden or technical that you could fail to understand even after reading our privacy policy. We thus give you options regarding the personal information you provide us. In some instances, we may share your personal information; these instances are:

All relevant third parties, such as airlines and hotel service providers, who provide the end service on our website, may contact you additionally regarding the services requested by the users. But remember that you should read their privacy policy and terms and conditions before providing them with any information to understand how they use your personal information.

Keep in mind that when making a booking with Journeyhoper, you are giving us permission to share your information with the said service providers and third parties. However, Journeyhoper does not allow the end user service provider to use your data for any other purposes except for filling out your data, which is required for their services.

Journeyhoper does not share or sell our user's personal information and data with third parties except for sharing information with our business partners who provide different services for referrals or for other promotional benefits to our users or customers on the basis of their reservation history with us.

We share your information with outside professional advisors such as accountants or lawyers.

Given your consent, we may work closely with third-party advertising companies for online behaviour advertising and provide related services when you use the services provided by us. The third parties use cookies to measure the effectiveness of the website and to understand user behaviour.

If Journey-Hopper is acquired, our user's data and information may also be transferred to the acquirer; however, this will totally depend on the nature of the acquisition.

We can provide our user information to the company under our group to provide you with information regarding various products and services which you may be interested in.

We can provide user information to government agencies or any authorised law enforcement agencies in case the disclosure is necessary to respond to court orders and other legal processes.

Our website take appropriate security measures to protect our users' personal information while we share it for processing. We also bind these third parties with an agreement that requires them to process our users' personal data for only specific purposes, with confidentiality and security measures.

We can share your information with our partners, such as your email ID, etc. Our partners can also collect information directly from your website, such as your IP address, device ID, and other information regarding your web browser. They can combine the information they get from us regarding the user and other services and can also place cookies on the user's browser.

Child Privacy

Kids younger than 15 years old are prohibited from using our services and website. Journeyhoper does not collect personal information from kids of or under the age of 15. If something like this occurs, kindly let us know, and we'll take care of it. However, some of the airlines we work with may let children fly without an adult. While this is possible, there are strict rules that need to be followed. We make sure to get full approval from the parents or guardians of unaccompanied minors. We try to make sure that our service providers pay attention to children who are travelling alone. To give the best service, we ensure to obtain the necessary details from parents or guardians of unaccompanied minors, such as their medical history, present health, destination address, the reason for travelling alone, and many more, to make sure that the minors reach their destination safely.

Cookies Data

Cookies are used to personalise the users' experience with our website, Journeyhoper, and the advertisements displayed on the site. Journeyhoper uses cookies in a similar manner to other big companies. Cookies are defined as small-sized pieces of information that the user's browser saves onto the hard disk of their device. Therefore, we are able to serve you more easily using them. In addition, they may replace your login name by signing you in automatically so that you only enter your password when you come back (or at least that is the only relationship that we may have); we will put such cookies to sending any advertising(s) to you throughout your visit(s) to the Website or sending (offering) you places for possible offers targeting to you (an e-mail message which is not disallowed by your preferences of opting out e-mail messages).
Cookies may be placed in the user's device by our own advertising servers or advertising agencies. This typing can help to conduct marketing studies about how efficient the advertising placed by us can be on any website and also what aggregate statistics about you can be used to show ads to you on the Website or any other site where one wants to promote services, which are likely to suit you. Out of many possibilities, third-party advertisement companies or advertisement-providing companies may use a technique for evaluating the effectiveness of the advertisement wherever it may be placed. All such information is non-individualized.
This intrusive type of anonymous data is obtained by means of a widely used pixel tag. It is known that all the websites use the pixel tag technology. It is also possible to advertise such items as goods or services by making the customers understand that there are, in fact, items available to them that are beneficial for them and their needs. During this process, no personal information is taken. Information that is stated directly attached is anonymous, and the actions are not linked to the user or customer.

Type of Cookies Used:

Necessary Cookies: These are mandatory for the website to function. To assist the user further, such cookies include the login cookie, which enables the user to log in to restricted parts of the site, and cookies with the functions of the web store, the basket, and the ordering of services.

Analytical cookies/Performance Cookies: Widely known as performance cookies, these cookies help us monitor our website visitors. They assist us in recognizing our visitors, listing our visitor count, and analyzing our visitors' activity on our website around various web pages. They help us assess visitor activity on our website, which can help us improve our website services.

Functionality cookies: These are the cookies that act as memory cookies on the website. Suppose a user visits our website today, and then again they visit our website after a year. In that case, the functionality cookies help in recognising our old user and customizing content and preferences according to our old user. These are the essential cookies to impress our customers and give them personalized service.

Targeting cookies: These cookies are used to monitor users' visits to our website, their navigation history across various web pages on our website, and other history, such as their follows or links. We use the information derived from the targeting cookies for marketing and remarketing purposes in the form of display ads. We may share the information from the targeting cookies with third parties for the same marketing purposes.
Web browsers are set to accept cookies by default. Of course, you can modify your web browser settings or use certain programs to manage, accept or reject cookies. Journeyhoper respects the right of its users to prevent any undesired intervention in their internet use, especially from internet abusers. That said, choosing to block the Journeyhoper cookies may mean that some of the functions on the Website are disabled and also complicate the process of buying or availing certain services on the Website. Kindly note that blocking cookie activity can be done selectively against certain websites while allowing their active use on other sites.

Session Data

The moment a user gets to our website, their session data will be automatically logged each time they do so. Such session data can hold numerous details, such as the IP address, the operating system, and the type of browsing software being used by the user in relation to the website. Journeyhoper collects session data because it helps us analyze the choice of users, their browsing patterns, frequent visits, and the duration for which the user was logged on to the website. Session Data also helps us to identify problems regarding our servers. With all this information, we cannot personally identify our users. Nevertheless, it is still possible to reveal the ISP (Internet Service Provider) of the user from the session data as well as the approximate point of connectivity of the geographic location of the user.

PERMISSION REQUIRED FOR USING JOURNEY-HOPER MOBILE APPLICATION:

Andriod Application Permission

After the user has installed the Journeyhoper App on any Android device, be it a tablet or mobile phone, a list of permissions appears. These permissions are needed for the application to work properly and effectively. The users can't customize this list. The permissions, data access, and use that Journeyhoper requires are listed below; make sure to check the list.

Location:Journeyhoper asks for location permission as it enables us to provide our users with personalized experience and location specific deals. When you give us permission of your location, our app auto-detects your location to fill in the nearest airport or city based on your location. We also use this to show you the nearest hotels in case you need a last-minute reservation. We make our users/customers' options personalized based on your location. If you are travelling internationally, it helps us determine your time zone so that we can provide you with the information accurately. That's why it is important to give location permission so our application can work efficiently.

Phone:The app needs this access, so you can call your hotel, customer care service, airlines, or travel agent for any inquiry or problem directly via our app.

Contacts:When you allow us access to your contacts, we can provide you with different social features, such as sharing your location and information about your hotel, flight, or holiday with your friends and family. We also show you the places where your friends have stayed and recommend them to you. You can also use it to refer our app to your friends. All this information is synced from your mobile and stored on our servers.

Device History:Journeyhoper needs device permission so we can optimize your travel experience with us. We tend to get information about the device's operating system, OS version, mobile network, language, and model device identifier, etc.

SMS: If you allow us permission to access your SMS, it helps us read and auto-fill your SMS content, especially 'OTP' (one-time password), while validating your mobile number or during transactions. Users don't need to move out of our app to read the SMS and then re-enter our app again; this is done for a seamless experience. SMS can also be used to read the PNR statuses.

Media Files: Our app uses this permission to allow the map data to be saved on the user's external phone storage. By saving map data, you don't need to download the same map data every time you enter our app, as it will provide you with seamless hotel selection based on Map.

WiFi Network: If the user allows us permission to detect their WiFi connection, we improve your experience with us by providing better flight, hotel, and package information with better images and better details on the map, too.

Camera: This permission enables our users to use their camera from within our application to upload a profile picture, click a photo, or upload photos for review of the hotel or flight and other services you used with our app. You can also scan QR Codes for easy payments or log in to our website directly through the app QR code.

Audio/Video Permission: This permission allows our customers to upload videos or submit video reviews of the hotel or homestays. The audio permission ensures that the video you took within our application has clear audio in the background so you can easily upload a video review on our application.

Bluetooth: Bluetooth permission enables us to provide you with the services/products of third parties that are available with certain features on our website.

Calendar: This helps us put your travel plans, such as hotel booking check-in date, departure date, and other information, on your calendar so you are in the loop and don't miss these dates.

SIM Serial Number: This allows us to read the user's SIM serial number to authenticate their mobile number for UPI registration. It helps us make sure that the number they are using is actually on the device.

Notification: If you allow this permission, we can send deals, push notifications, travel updates, and promotional offers to your device.

IOS Application Permissions

Siri Access: Permission to access Siri is needed so the user can easily access the Goibibo App and make bookings through Siri.

Camera and Photo Library: Camera access is required to click and upload photos to your profile. Users can also access their photo library from our app in case they want to upload an existing photo as their profile picture.

Notification: If you allow this permission, we can send deals, push notifications, travel updates, and promotional offers to your device.

Location: We ask for location permission as it enables us to provide our users with personalized experiences and location-specific deals. When you give us permission to your location, our app auto-detects your location to fill in the nearest airport or city based on your location. We also use this to show you the nearest hotels in case you need a last-minute reservation. We make our users'/customers' options personalized based on your location.

Contact and Phone: When you allow us access to your contacts, we can provide you with different social features, such as sharing your location and information about your hotel, flight, or holiday with your friends and family. We also show you the places where your friends have stayed and recommend them to you. Additionally, with phone access, you can call your hotel, customer care service, airline, or travel agent for any inquiry or problem directly via our app.

Choice to Opt Out from receiving Promotional Emails:

After setting up an account, we give all our users the opportunity to opt out of receiving promotional or market-related emails and notifications on behalf of our partners and us in general. If you choose not to receive promotional emails, you can unsubscribe by clicking the unsociable ink in the mail or emailing us regarding this.

Advertising On the Platform

Journeyhoper uses third-party services or advertising companies to serve advertisements when users visit our website or application. These advertising companies can use information about your visit to our site and other websites to provide ads about services and goods that may interest you as a user. If you are against us using the information we gather or want to serve ads based on our advertisers' target audience tastes, you can email us or unsubscribe. To use this, you must accept the browser cookies on the website or phone.

Tracking and Advertising

You can disable browser or mobile cookie settings. Your device will warn you about cookies. Refusing cookies may make some features of our website or app unavailable. So, if you want all the features, you need to accept these cookies for the website to work better.

Link to Third Parties

There may be links from other parties on our website. We are aware that they're on our site, but we're not responsible for their site and materials. Also, we're not in charge of how they handle the private data.
This privacy policy page is only regarding Journeyhoper. It doesn't cover any other websites that are linked to ours. If you visit any of the third-party sites linked to our site, kindly read their privacy policies thoroughly before you make any purchase with them. However, if you use any of the third-party websites that are found and linked to our site, we will not be responsible for any losses or damages you or your data may experience. If you click on the third-party links on our site, you do that at your own risk and are responsible for everything that happens after that.

Privacy Policy Changes

We own our website and have all rights to edit, delete, or change anything related to our website. We update our privacy policy for legal, and business reasons. When required, we notify our users of Privacy Policy page changes.
However, we are not required to notify you of any Privacy Policy page adjustments. When you are booking or making purchases on our website, please read our privacy and conditions. Your sole responsibility is to go through our privacy policy and terms to avoid any issues. Continued use of our website indicates that you are agreeing to our privacy policy. Kindly do not use our services if you do not agree to our privacy policy.
If you have any query, you can always reach out to us through email (support@journeyhoper.com). We are happy to assist you anytime.

Contact us

For an inquiry, complaint or query regarding any of our services or the usage of the privacy policy or usage of your personal information, you can contact us through 0124 365 9989. or mail us at (support@journeyhoper.com)..